At ftk999 Responsible Gaming —
Safe & Enjoyable Gaming

At ftk999, we firmly believe that gaming is a form of entertainment — not a source of income or a solution to financial problems. Responsible Gaming At the heart of our platform. Ensuring every player can enjoy gaming in a healthy, responsible way — within their own limits — is our responsibility.

We understand that gaming can be harmful for some individuals. That is why we have put multiple preventive measures in place — from deposit limits to self-exclusion — so every user can stay in control of their gaming experience.

Responsible gaming is not just a legal obligation — it is our ethical commitment. We are dedicated to ensuring the well-being and peace of mind of every one of our users.

Minimum age to participate at ftk999 18 Years. Keeping minors completely away from gaming is one of our highest priorities. We maintain an age verification process at registration.

What Parents Should Do

• On Your Device Parental Control Software Use it.
• Keep your gaming account credentials out of reach of children.
• Always log out of your device when you are done using it.
• Have open conversations with children about the risks of online gaming.

If you suspect a minor is using our platform, please notify our support team immediately.

Responsible Gaming Financial control is the most critical aspect. ftk999 lets you set your own budget and deposit limits so you never spend beyond your means.

• Daily Deposit Limit: Set the maximum amount in BDT you wish to deposit each day.
• Weekly Deposit Limit: Set a weekly cap on your total spending.
• Monthly Deposit Limit: Set a monthly gaming budget and stick to it.
• Loss Limit: Automatically stops your gaming session once you have lost a set amount.
• Bet Limit: Set a maximum stake amount for each bet.

Once a limit is set, it takes effect immediately. If you request to increase a limit, a 72-hour cooling-off period applies for your safety.

Spending excessive time gaming can be harmful to your mental health. ftk999 provides a range of tools to help you manage your gaming time.

• Session Reminder: You will be reminded at set intervals of how long you have been playing.
• Daily Time Limit: Set the maximum number of hours you want to play per day.
• Cooling-Off Period: Take a break ranging from 1 day to 6 weeks.
• Reality Check: During regular breaks, a summary of your total time spent and money wagered is displayed.

Remember — gaming should never replace your daily responsibilities, family life, or social life. Keep everything in balance.

Ask yourself — is your gaming habit under control? Answer the questions below honestly. If you answer "Yes" to more than one, it may be time to seek help.

If you feel your gaming is getting out of control, ftk999's Self-Exclusion Feature Use it. It gives you the option to take a short or extended break from gaming entirely — on your own terms.

• Short-Term Break: Temporary account suspension from 24 hours to 7 days.
• Mid-Term Exclusion: Exclusion periods from 1 month to 6 months.
• Long-Term Exclusion: Account deactivation from 6 months to 5 years, or permanently.

Activating Self-Exclusion is not a sign of weakness — it's proof of courage and good judgment. We respect this step and offer our full support.

Problematic gaming habits usually develop gradually. Watch out for these warning signs:

• Placing larger bets to try to win back money you've lost.
• Gaming thoughts disrupting work, studies, or sleep.
• Hiding your gaming habits from family or friends.
• Repeatedly trying to quit gaming but failing to do so.
• Gambling with borrowed money or using savings to fund gaming.
• Feeling restless or irritable when not gaming.
• Gaming causing problems in relationships or at work.

If a family member's gaming habits concern you, ftk999 is here to help. We place the highest importance on protecting families.

• Third-Party Complaints: A family member or friend can notify us on your behalf.
• Account Investigation: Suspicious activity will be reviewed.
• Immediate Intervention: Your account will be temporarily suspended if necessary.

Gaming addiction is a recognised mental health condition, and seeking professional help for it is completely normal. ftk999 is committed to guiding you toward the right support.

Types of Professional Support

• Counselling Services: Speak with a mental health professional.
• Support Groups: Share your experiences with others who are going through the same challenges.
• Family Therapy: Work together with your family to find a solution.
• Helpline: Phone and chat support available 24 hours a day.

Ftk999's support team is available seven days a week, around the clock. You can reach us anytime through live chat.

Contact us for any questions, requests, or concerns related to responsible gaming. We will listen without judgment and provide the best support we can.

• Email: [email protected]
• Live Chat: Click the chat icon in the bottom-right corner of the website.
• Support Hours: 24 hours a day, 7 days a week.